Privacy Policy

1. Introduction

Welcome to Sellboardly - Keyboard Jualan ("Sellboardly," "we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our mobile keyboard application designed for online sellers (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information.

By installing, accessing, or using Sellboardly, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• Account Information: Email address, business name, phone number when you register for an account
• Business Data: Product information, pricing, inventory data, customer details, invoice information
• Template Data: Message templates, custom text snippets you create and save
• Transaction Information: Purchase history, payment details (processed securely through third-party payment processors)
• Communication Data: Messages, feedback, and correspondence you send to us

2.2 Information Collected Automatically

When you use our App, we automatically collect certain information, including:

• Device Information: Device model, operating system version, unique device identifiers, mobile network information
• Usage Data: App features used, time spent on features, interaction patterns, crash reports
• Log Data: IP address, access times, app version, system activity
• Keyboard Usage: Frequency of keyboard activation, features accessed (we do NOT collect the content you type)

2.3 Information from Third Parties

We may receive information from third-party services you connect to Sellboardly, such as shipping providers, payment processors, and analytics services. This information is used to provide enhanced functionality and improve your experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Enable keyboard functionality, invoice creation, product management, shipping calculations
• Account Management: Create and manage your account, authenticate users, provide customer support
• Communication: Send service-related notifications, updates, security alerts, and support messages
• Improvement: Analyze usage patterns, develop new features, improve app performance and user experience
• Security: Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service, protect our rights
• Marketing: Send promotional communications (you can opt-out at any time)
• Analytics: Understand user behavior, measure app effectiveness, optimize features

4. Data Sharing and Disclosure

4.1 We Share Information With:

• Service Providers: Third-party companies that perform services on our behalf, including:
  • Cloud storage providers
  • Analytics services (Google Analytics, Firebase)
  • Payment processors
  • Shipping and logistics partners
  • Customer support tools
• Advertising Partners: Google AdMob for serving advertisements (see Section 8)
• Legal Requirements: Law enforcement, government authorities, or other third parties when required by law
• Business Transfers: In connection with merger, acquisition, or sale of assets

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your typed keyboard content with anyone
• Access or read your personal messages or conversations
• Share your business data with competitors

5. Data Storage and Security

5.1 Data Storage

Your data is stored both locally on your device and on secure cloud servers. Local storage ensures the app functions offline, while cloud storage enables synchronization across devices and data backup.

5.2 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Data: Retained while your account is active and for 90 days after account deletion
• Business Data: Retained for tax and legal compliance purposes (typically 7 years)
• Usage Data: Aggregated and anonymized after 24 months
• Log Files: Retained for 12 months for security and troubleshooting purposes

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through the app settings or by contacting us at [email protected]

7.2 Account Deletion

You can request deletion of your account and associated data at any time:

• In-App: Go to Settings → Account → Delete Account
• Email: Send a deletion request to [email protected] with subject "Account Deletion Request"
• Processing Time: We will process your request within 30 days
• Data Removal: All personal data will be permanently deleted except where retention is required by law

7.3 Data Portability

You can request a copy of your data in a structured, commonly used format by contacting us.

7.4 Marketing Communications

You can opt-out of marketing communications by:

• Clicking "Unsubscribe" in any marketing email
• Adjusting notification preferences in app settings
• Contacting us at [email protected]

8. Advertising and Google AdMob

Sellboardly uses Google AdMob to display advertisements. AdMob may collect and use information about your device and app usage to provide personalized advertising.

8.1 Information Collected by AdMob

• Device identifiers (e.g., Android Advertising ID)
• IP address and approximate location
• App usage and interaction data
• Ad performance metrics

8.2 Your Advertising Choices

You can control personalized advertising:

• Android: Settings → Google → Ads → Opt out of Ads Personalization
• iOS: Settings → Privacy → Advertising → Limit Ad Tracking

For more information about Google's advertising practices and privacy controls, please visit:

• Google Advertising Policies
• Google Privacy Policy
• Google AdMob Privacy Information

9. Children's Privacy (COPPA Compliance)

Sellboardly is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. The app is designed for business users and requires users to be at least 18 years old or have reached the age of majority in their jurisdiction.

9.1 COPPA Compliance

In compliance with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect information from children under 13
• Our app contains age-appropriate content gates
• We do not display targeted advertising to users under 13
• If we learn we have collected information from a child under 13, we will delete it immediately

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]

10. International Data Transfers and GDPR Compliance

10.1 Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10.2 GDPR Rights (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

10.3 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary for contract performance
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is in our legitimate business interests

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collected, used, disclosed, or sold
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise these rights, contact us at [email protected]

12. Keyboard Permissions and Data Access

12.1 Permissions Required

Sellboardly requires the following permissions:

• Keyboard Input: To function as a keyboard and provide typing functionality
• Internet Access: To sync data, calculate shipping, and access cloud features
• Storage: To save your business data, templates, and preferences locally
• Network State: To determine connectivity for sync operations

12.2 What We Do NOT Collect

IMPORTANT: Sellboardly does NOT collect, store, or transmit:

• The actual text you type using the keyboard
• Passwords or sensitive input from other apps
• Personal conversations or messages
• Credit card numbers or financial information typed
• Any keystroke logging or monitoring

13. Third-Party Links and Services

Our App may contain links to third-party websites, services, or integrations (e.g., shipping providers, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

14. Analytics and Tracking Technologies

We use analytics services to understand app usage and improve our services:

• Google Analytics for Firebase: App usage analytics, crash reporting, performance monitoring
• Cookies and Similar Technologies: Session management, preferences storage, analytics tracking

You can opt-out of analytics tracking through your device settings or by contacting us.

15. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Provide details about the nature of the breach and data affected
• Outline steps we are taking to address the breach
• Recommend actions you can take to protect yourself
• Report to relevant authorities as required by law

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you through the app or via email
• Significant changes will require your renewed consent
• The updated policy will be posted on our website and in the app

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

18. Your Consent

By using Sellboardly, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App. Continued use of the App after any modifications to this Privacy Policy constitutes your acceptance of the revised policy.